Tech-Help @ The Library

The purpose of “Tech-Help @ The Library” is to provide patrons with one-on-one assistance from a librarian who will provide guidance on patrons’ personal technology needs. Patrons are encouraged to sign up for a 15 or 30 minute time slot, however, drop-ins are welcome. All patrons should sign-in at the reference desk with the staff member on duty. If you would like to pre-register for an appointment, please call the reference desk at 315-735-2279 ext. 208 or email awilliams@uticapubliclibrary.org.

Please see below for what the librarians can assist you with: 

What We Can Do: 

  • Using Libby
  • Basic cell phone use 
  • Basic device overview (how to text, take pictures, change settings)
  • Basic computer navigation
  • Email basics
  • Basic app use (Note: We cannot assist with banking apps or making in-app purchases)
  • Basic tablet use
  • Accessibility settings
  • Privacy settings on social media 
  • Basic resume assistance and job search assistance (Note: Library staff cannot write your resume or apply to jobs on your behalf.)

What We Can’t Do:

  • Typing, proofreading, or extensive formatting of documents
  • Medical, legal, or business advice or opinions
  • Repairing broken, locked, or infected devices
  • Setting up brand new devices
  • Enter personal information for you such as social security numbers, credit card information, passwords etc. 
  • Repairing/restoring email accounts or email managers
  • Updating or setting up personal websites
  • Speak to customer service representatives on your behalf
  • Keyboarding instruction

Library staff are not responsible for damage to patron-owned equipment. 

If you require in-depth assistance with your device, we recommend contacting your place of purchase to see what help they offer. The following may also be able to assist:

Apple Store
1 Destiny USA Drive
Syracuse, NY 13204
(315) 233-5920 

Best Buy
4725 Commercial Drive
New Hartford, NY 13413
(315) 736-8710

Staples
4795 Commercial Drive (Rt. 5A)
New Hartford, NY 13413
(315) 768-8992